Privacy Policy

Last Updated: 25th April, 2025

This Privacy Policy outlines how Leicester Banners (“we”, “our”, or “us”) gathers, uses, and protects your personal information when you visit or interact with www.leicesterbanners.co.uk (“our website”).

This policy is exclusively about data collected through our website and clarifies your rights under the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We gather and store the data you directly offer, which may include:

Your full name
Email address
Telephone number
Billing and delivery addresses
Payment details (handled securely by third-party services – card data is never retained)
Order details and communication history

We might also collect non-personal data via cookies and tracking technologies (refer to Section 6).

2. How We Use Your Data

Your personal data is utilised solely to facilitate your interaction with us, including:

Handling purchases and coordinating deliveries
Responding to enquiries and offering support
Sending notifications about orders, policies, or new offerings
Creating invoices and payment documents
Providing promotional deals (only if you have opted in)

Your information will not be sold or traded. Data may be securely shared with trusted partners like couriers or payment processors to fulfil your order.

3. Your Rights Under UK GDPR

You are entitled to:

Access the personal information we hold about you
Request corrections or updates to inaccurate information
Request the complete deletion of your data
Restrict or object to specific types of processing
Request a copy of your data in a portable format (such as CSV)

To exercise these rights, email us at support@leicesterbanners.co.uk. We strive to respond within 30 days.

4. Data Security

We implement robust measures to safeguard your data, including:

TLS encryption (HTTPS) across all web pages
AES 256-bit encryption for stored information
PCI-DSS compliant third-party payment processing
Access limited to authorised personnel only
Regular encrypted backups stored securely offsite

No system is entirely immune to breaches. In the event of an incident, we will notify affected users promptly as legally required.

5. Accounts and Orders

When you register or place an order, we collect personal details necessary for processing your purchase and effective communication.

Order-related data is kept only for operational, legal, and customer service purposes.

6. Cookies and Tracking

Our website utilises cookies to:

Remember your preferences and enhance navigation
Analyse anonymous visitor activity for performance improvements
Enable secure login and shopping cart functionality

Cookies do not contain personal data. By continuing to use our website, you consent to our cookie usage as outlined in our Cookie Policy. You may disable cookies in your browser settings, though this could affect site functionality.

7. External Links

Our website may feature links to external sites. We are not accountable for their practices or policies and recommend reviewing their privacy statements before providing any personal information.

8. Email Updates & Marketing

If you opt in, we may occasionally send marketing emails with promotions or updates from Leicester Banners. You can unsubscribe at any time via the link in our emails or by contacting support@leicesterbanners.co.uk.

9. GDPR Compliance Measures

To ensure GDPR compliance, we have implemented:

Data Processing Agreements with all third-party providers
Clear opt-in and opt-out options at collection points
Simple processes for data access, export, and deletion
A documented breach notification protocol

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page, showing the “Last Updated” date above. Please check periodically for any changes.