Returns Policy

Applies to all orders placed via www.leicesterbanners.co.uk

At Leicester Banners, we are committed to providing rapid service and reliable print quality. As our items are tailor-made, returns adhere to particular conditions. Please go through this policy thoroughly before ordering.

1. What Qualifies for a Return?

Returns are only accepted in the following cases:

Visible print flaws (e.g. blurring, text misalignment, smudging)
Incorrect product type or size received in comparison to what was ordered
Absent finishing options (such as eyelets, hems, or pole pockets)

2. How to Report a Problem

To start a return process, please follow these steps:

Reach out to us within 24 hours of receiving your package
Email us at support@leicesterbanners.co.uk
Use your order number as the subject line
Attach clear photos from a distance of at least 2 metres to illustrate the problem

Returns without photographic evidence cannot be processed. Our team will review all requests before approval.

3. If Your Package Arrives Damaged

Should the package appear damaged at delivery, do not accept the parcel.

Accepting a damaged package implies acceptance of the item as-is, voiding any return claims for physical damage.

4. Return Shipping Costs

If your return is approved:

The customer is responsible for the cost of return shipping
We advise using a tracked courier service for safety
Leicester Banners is not liable for returns lost or damaged during transit
Original delivery charges are non-refundable unless a verified product fault is the reason for return

5. Items That Cannot Be Returned

We cannot accept returns for:

Items reported after 24 hours of receipt
Products with approved artwork that contain spelling or layout errors
Orders affected by courier delays, minor colour variation (within 10–15%), or personal taste
Custom prints that align with specifications but do not match subjective expectations

We reserve the right to decline any return request that doesn’t align with the above criteria.

6. Return Process & Resolution

Once your return is received and examined:

If a fault is verified, we will offer a replacement or refund based on the issue and your choice
If no fault is found, the original item will be returned to you, and no refund or replacement will be provided