Terms & Conditions

Effective for all transactions on www.leicesterbanners.co.uk

Welcome to Leicester Banners. By placing an order with us, you agree to the terms outlined below. Please review them carefully.

1. Accepted File Formats

To ensure smooth processing and optimal results, we accept artwork in the following formats:

PDF, PSD, AI, PNG, EPS, CDR, TIFF, and JPEG

Files should have a minimum resolution of 300 DPI for clarity.
Please include a 2-inch bleed on all sides to prevent unwanted cropping.

2. Artwork & Proofing Process

Once you submit your artwork:

Our team reviews your file and prepares it for printing.
Note: Pantone colours are unsupported. All artwork converts to CMYK, leading to potential minor shade variations.
We send a digital proof for your approval unless the file is print-ready.
You are accountable for verifying spelling, layout, and colours before approval.
Written approval via email is required to begin production.
Approvals received after 1:00 PM may shift production to the next working day.

Minor colour variances (typically 10–15%) can occur due to screen calibration and printing processes.

3. Product Standards & Finishing Notes

We specialise in large-format prints intended for viewing from 2 metres or more, not for close examination.

Size tolerance: Expect slight variances of around 2–5 cm.
Banners under 10 feet in height are crafted in a single piece.
Larger banners may feature professionally aligned joins to maintain design integrity.
A hemming fee applies to banners smaller than 60 sq. ft.

4. Shipping & Packaging Guidelines

Turnaround times commence after artwork approval, not payment.

Standard dispatch occurs within 5–6 working days.
Items larger than 110 cm x 110 cm may be folded for delivery. Light creasing or slight discolouration from folding is not deemed defective.
To receive your banner rolled, select the “”Rolled on Tube”” option at checkout (additional fee may apply).
Delivery timelines, including express options, are calculated at checkout.

5. Express Services

Priority production is available for urgent orders:

Same-day
24-hour
48-hour
72-hour service (subject to artwork complexity and availability)

Express jobs must be approved before 1:00 PM. Late approvals might incur a 50% express surcharge to meet the chosen timeframe.

6. Returns & Refunds Policy

As our products are custom-made, returns are only accepted in the following situations:

Print defects
Incorrect size that does not match the approved specification
Missing finishing elements such as eyelets or pole pockets

What You Need to Do:

Report issues within 24 hours of receiving your order.
Email: support@leicesterbanners.co.uk
Include your order number and photos taken from 2 metres away clearly showing the issue.

Important Notes:

Do not accept parcels with visibly damaged packaging—acceptance may void eligibility for transit-related claims.
If a return is approved, return shipping is your responsibility.
Delivery charges are non-refundable except when an error or defect is confirmed.
Claims made outside the 24-hour window or issues arising from customer-approved artwork (e.g., spelling) are not eligible.

7. Fraud Protection & Order Validation

All items are weighed and photographed prior to dispatch.

Filing false refund or chargeback claims may result in legal action and recovery of associated costs. We take fraud seriously.

8. Intellectual Property & Usage Rights

All designs, layouts, and promotional visuals created by Leicester Banners remain our intellectual property.

With your consent, we may showcase finished products or designs for marketing on our website, social channels, or other platforms.

If a refund is issued after artwork approval, a 50% design fee may be retained to cover production time and studio costs.

9. Liability & Disputes

Our total liability is limited to the value of the order. We shall not be held liable for any indirect, incidental, or consequential damages.

In the event of a dispute, both parties agree to attempt resolution through mediation in Leicestershire before pursuing further legal action.

10. Pricing & Validity

All prices listed on our website are subject to change without notice. We reserve the right to modify pricing due to unforeseen circumstances.

Price quotes are valid for 30 days from the date of issuance unless otherwise specified.

11. Privacy & Communications

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information.

By placing an order, you consent to receive communications regarding your purchase via email, phone, or SMS.

12. Final Terms

These terms and conditions constitute the entire agreement between Leicester Banners and the customer. No other terms shall apply unless agreed in writing.

We reserve the right to amend these terms as needed to comply with legislative changes or business requirements.